If you are having problems with your connection speed or are unable to connect at all, please check our main voice line (808-217-8032) to make sure there are no system outages reported. We also list any outage information in the "Network Status" box in the upper-right corner of this website.

Before reporting a system outage, please try the following:

If you experience a slow Internet connection or are unable to connect at all, try rebooting the panel. To reboot the panel:

1. Find the power supply (either a small white or black box which connects the roof-top panel's network cable to the back of your router).

2. Unplug the thin, black power supply cable from the back of the power supply box.
   NOTE: Do not unplug the computer cables (CAT5 cables).

3. Wait approximately 30 seconds, then re-insert the power plug.

4. Allow the system about 2-3 minutes to re-establish communication with the tower, then try opening your web browser.

If this does not resolve your Internet connection speed problem, try Step 2.

It may be necessary to reboot your router. To reboot the router, unplug the thin, black power supply cable from the back of the router, wait 15 seconds, then plug it back in. Allow the router about 2-3 minutes to re-establish communication with the panel and your computer(s).

If this does not resolve your Internet connection speed problem, try Step 3.

It may be necessary to reboot your computer(s). Restart your computer and wait until your desktop is completely loaded before opening your web browser.

If you are still having problems with your connection speed, please run some basic computer maintenance steps to make sure you don't have a virus, spyware or other malicious software (malware) on your computer and that your Windows software is updated.